My experience at Caplans was very positive. Bought several appliances for rental units and Matthew at Caplans was able to match the lowest price I found on the web. They delivered for free, brought it into my units and unpacked the items at my request. On another occasion I needed an induction cooktop right away. Matt actually drove to the warehouse on his day off and made sure I had it in time for the tenants. Their customer service is amazing!