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http://www.openvoc.eu/poi#funnyReviews
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  • this studio to me is a business that doesn't care about its clientele. my experience with them went from being unimpressed but whatever to holy shit i will never bring my business here again. i bought a 30 day introductory package for $40 to try out the studio. within a couple of months, before i'd had a chance to activate it, i received an email from their Director of Operations saying they were making changes to their intro package and if i didn't activate in the next month, it would be downgraded to a 2-week unlimited pass. which already is ridiculous to me, if a person paid for a month, you can change your policies moving forward but you honour those packages that were already paid for on the understanding that it was for a month - that transaction is complete. But it wasn't worth my time kicking up a stink so i activated in time to use the full 30 days. I went to a class at their spadina and richmond location. it is a beautiful facility, however the mat I paid $2 to borrow was so garbage that i couldn't even do a downdog without my hands sliding all the way down the mat. the instructor was just naming off what moves to flow through verbally without demonstrating or spotting anyone for good form. when the class was over i asked the desk staff if all their mats were like this and they said they were a bit slippy and this was a known issue but that i should bring a towel to lay down on it. (because i didn't want to carry my mat here but i'm happy to stuff a towel in my briefcase and still pay $2 to borrow equipment). Last straw was that today i went in to take a class that i preregistered for online. there was traffic and i arrived 2 minutes after the class start time and the desk staff notified me that i would not be able to attend. i said i was preregistered and that i was only 2 min late and already changed and ready and they said "that class is closed now". in reviewing the welcome package i received from them electronically when i made the purchase, they do not cite any policies stating that you can't attend a class if you are two minutes late. all it said is "Do arrive early. getting to class about 10 minutes early can help you settle in and align your attitude with the purpose of the class" it strikes me as nothing shy of ironic that yoga is about self care and compassion for yourself and others and this business is set up to be stressful, unwelcoming and unforgiving. SHAME.
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