| rev:text
| - Having just moved into the Neighbourhood and needing an oil change and transmission fluid flush I was looking to spend local. I found these guys around the corner from my new place and I was able to walk back.
Similar to other reviews, yes, the place is a little intimidating but the guys behind the counter seemed knowledgeable enough for my mind (read - not car oriented) and so, after about 20 minutes of waiting for them to do all their phone calls, I checked my car in. I had a pleasant conversation with them, and asked when I should return and they said "just a coupla hours"
Great.
2.5 hours later, I walked back in. I understand things get busy so I don't want to pester them. I showed and they were both on the phone. I spent time browsing around the shop, reading the customer service sign, etc. They still hadn't greeted me so I sat down, thinking I would wait patiently. About half an hour later, 3-4 phone calls they took and 2 other clients that marched up to the counter asking the status on their cars I decided to walk up.
"Hey, I'm here to pick up my car"
"Oh yeah...uhhh...it's going in right now"
Ok, so you said 2 hours and it's now officially been 3 and I've had to ask for your attention each time. But, hey, it's getting done, my frustration is getting a little higher mind you.
The mechanic took just over an hour for an oil change and transmission fluid flush - seems long but the price I was paying seemed reasonable so no big complaints. I had to walk up to the counter again to say,
"Hey, what's going on with the car"
"yeah, he's pulling it out right now"
I walked out, there was the car, mechanic hands it over to me, great. I get in the car and the maintenance minder light is still on. My oil life is at 5%. So I walk back in and say, "hey, the reminder light is still on"
The guy behind the counter said to the mechanic, "you gotta change that, you gotta reset the maintenance light"
I followed the mechanic out and he couldn't reset it, he had no idea. So I, now more frustrated, walked back inside and asked, "hey, do you know how to reset the light"
"yeah, the mechanics going to do that for you"
"He doesn't know how"
"all right, i'll get another guy"
Which he didn't. The mechanic walked back, searched something on the internet and found what he was looking for. He walked back out, pushed the odometer light which gave me a trip A reading and I showed him, no, if I push the odometer again there's the oil life - I need you to reset this.
I followed the mechanic back inside, he picked up more papers and walked back out. I waited more. The mechanic came back in and walked into the garage ignoring me. I asked, "hey, can I get my keys back" The guy at the counter said, "yeah man, give him the keys" He didn't look at me but the counter and said, "they're in the car"
Great - my car is open, running and on Dundas and dupont - not saying that anything would happen but it's not the safety I'd like considered here.
On my way out and out of frustration, I muttered under my breath, "F**K". I must have said it louder than I thought though because back in my car the guy behind the counter had followed me out.
"Did I hear you say something as you left?"
"well yeah, you said two hours, it's been 4.5, your mechanic doesn't give me the best feeling that the work has been done and..."
"listen, listen - next time you come back, your leaving your car for the day or you don't come back"
"No problem, I'm never coming back"
and drove away.
He's right in a sense. I shouldn't have swore in his shop. I should've left it for a day. From my side of the coin, I want quality customer service, pay some attention and I will pay some money and then don't dismiss me like it was nothing. I never got any apology for any delay or anything.
Over promised and under delivered.
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