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| - Our family recently spent three nights at the Westin Kierland during our children's spring break. The resort caters to families as it has water slides, wave machine and the lazy river ride so we were expecting a lot of families with kids, like ours. Unfortunately the resort was not able to keep up the onslaught of families resulting in a very poorly maintained grounds, pool, dirty rooms and very poor service. The kids pool and surrounding grounds were filthy! Other than picking up the towels I don't believe the grounds were cleaned. The pool was so overcrowded that guest were getting into fights with each other over lounge chairs, shade and just about anything in short demand. I know I'm at a Westin resort so I won't complain about the $13 hotdogs, but when they come an hour late, freezing cold and you're left to bus your food throughout the day, something is wrong. The managers must of have known that they couldn't keep up with the crowds since they were offering free nights, food, and anything they could give away just to placate the families complaining about every facet of their stay. While we appreciated the candor of the Manager regarding the state of the hotel as well as her attempts to "comp" us our food, I would have rather stayed at a Holiday Inn and used the pool at the YMCA.
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