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| - I have heard so many great things about the Mandalay Bay, thought I would give it a try. Well, unfortunately this review will not be a positive one.
Let's start with The valet service. I asked the guy to please leave my car up front and he proceeded to tell me in an unprofessional rude way that it would cost me an extra 40 bucks and he needed to be paid up front. And if I didn't have a black card I have to pay cash. His delivery in the way he told me this was so unprofessional and borderline rude. The $40 upfront fee is over and above the $20 per night fee at the Mandalay Bay if you valet park your car. I honestly don't even remember him saying welcome to the Mandalay Bay, enjoy your stay, or even a smile on his face. I paid and Now moving on - that's one strike.
Proceeding to check in, we waited for an 1 hour and 3 minutes to just get to the counter to check in! It was absolutely ridiculous!! They were completely understaffed ( by the way they had 11 stations open without any employees) and a line of people - that look like we are waiting for a flight. And mind you I paid extra for an early check in. When I asked to speak with the manager "Jason" he acted as if he could care less, again I was dumbfounded at the lack of customer service at this hotel - That is strike two-
We had a spa appointment at 5 o'clock they told us to be 15 minutes early I had made these reservations on the telephone. When we got there they proceeded to take us on a tour of the spa letting us know that we could utilize any other part of the spa the sauna the hot tub the Jacuzzi (say what) however they never told us that on the phone, so again customer service is not one of their strong points at this hotel! Or we would have been there st 4 and relaxed!
Even being this was a turn-around trip, they set the precedents and placed a bad taste in my mouth from the get go - and when I say that, I truly mean by the time I pulled in. So all in all - this seemingly beautiful hotel, became not so beautiful "from a far it looks great- but far from good" Two thumbs down! complete disappointment! And a waste of my money! And the customer service - well there is none!! And the all news to take a class in customer service, over and above preparing better for weekends, who has over 20 ( give or take ) check in stations at the front desk and only has 11 employees there checking in people - It makes absolutely no sense at all- poor management that's who!
:(
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