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| - I had to take my sick iMac to the Apple store the other day. I made an appointment, and luckily, due to the awesome parking situation at the Biltmore, I was late. I checked into the store and was told my appointment was canceled, due to my tardiness. I was placed into the "pool", where I had to wait for a moment between customers with appointments. I was called about 6 minutes later, where I met a soft spoken Genius named Johnathan. He warmly greeted me and shook my hand. He asked me what kind of issues I was having and began to diagnose it. Unfortunately, my computer was no bueno, and he alerted me that the hard drive needed to be replaced. He also let me know that he could do it for $350, but he gave me a card for a certified repairman across the street who could do it for less. I thought that was cool. He warmly wished me a great day, and apologized for my crappy luck.
The store is a bit chaotic. but I think with the right employees, that chaos can be kept in check. I'll be back should I need anything else.
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