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| - Let me start by saying, historically, I like Best Buy. I like what they stand for, I like their products and I like their customer service. For these reasons, when I recently bought a condo and I was in need of a washer, dryer, refrigerator and television, the first place I looked was Best Buy. However, I picked the wrong Best Buy to make my purchase.
This review is not about ALL Best Buys. This is about the Best Buy on 20th and Camelback.
Like I said, I purchased a washer, dryer and television and the Geek Squad mounting from this Best Buy.
The washer, dryer and TV were to be delivered on a Saturday morning by 10:30 a.m. I received the call on Friday confirming my delivery. On Saturday at 10 a.m. the delivery truck arrived, but there was one MAIN problem. They only had the dryer. Where were my TV and washer? Good question. Well, the washer was on a truck that apparently "broke down" while coming from California. Best Buy didn't bother calling me to tell me that my washer wouldn't be delivered. The television was a whole other story. The sales associate apparently filled out the form incorrectly, and so the order was cancelled. Was I called about either of these issues? No. It wasn't until I talked to the delivery company and 3 different people at Best Buy to "resolve" the problem. At this point it was too late to have my items delivered on Saturday and because I work, I had to wait another week to have them delivered.
But, this saga isn't over yet. When they messed up my order, they PROMISED me I would have my washer and television delivered by 10:30 a.m. the following Saturday since they messed up my order. I had to be somewhere at 11 so it was impertinent it was delivered before then. They said, not a problem and promised it would be there.
I called the Geek Squad on Thursday to confirm that my TV would be installed and delivered Saturday. They confirmed that the Geek Squad would arrive WITH the TV and install it.
I then got a call from the delivery truck about my washing machine (remember, they promised it would be there by 10:30 am.) They told me the washer would be delivered between 1-3 pm. I had to argue for a half an hour with the manager before he final "pulled strings" to "accommodate" my original delivery request.
But...it's not over yet.
The second Saturday morning arrives. The washer gets there. Check that off the list. Then, the Geek Squad arrives to install my TV. Remember, they PROMISED me they'd arrive with the TV. Guess what. They didn't. The poor guys had no idea they were supposed to pick up the TV. In fact, I learned that they aren't even allowed to pick up deliveries from this store. So, my installation guys are there and the TV is missing yet again. They did me a HUGE favor and actually drove across town to this store to pick up the TV (shocking fact; these guys don't work at the store on Camelback. They work at the one on Frank Lloyd Wright). So, they go all the way to the Camelback location to pick up my TV....which they learn was about to be shipped to Texas for some random reason. If they hadn't picked up my TV, I'm sure I'd still be missing it today. Was I ever called by Best Buy with an apology? No.
I don't think I need to explain further why I would never shop at this Best Buy again. I bought my refrigerator from the Best Buy on Shea and it went off without a hitch.
So my Yelp friends, if you want a seamless experience with your pricey purchases of major appliances, I would suggest you shop anywhere but the Best Buy on Camelback and 20th. Not only did they mess up my order on multiple levels, the sales associate staff was rude on top of it.
This is not the experience you want when you are making a large financial commitment.
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