Despite reading so many negative reviews, I purchased a groupon for a cut & style. I've been out of town for a few years and my former rad stylist from Choppers is killing it in Manhattan. Boo for me. Yay for discovering this place, with an incredible deal...which proves to be awesome when looking for someone who will potentially be a regular go-to. I got super lucky as 'Courtney' had a cancellation today and 'Tori'(front desk) was able to fit me in within a few hours notice. Courtney clearly knew her stuff. She listened to my request and absolutely nailed it. We discussed future visits and color options. I knew this wasn't the "Hilton hotel spa", as if they'd have a $29 special...people, PLEASE!! Visit websites before you purchase. Do your research. If you really take pride in your appearance and don't bounce from place to place just because there's a deal...it's really a no-brainer. And when you get a fantastic service for a ridiculously low price...remember what you would've spent and tip accordingly!!!! Hair styling is an art form, something I never could do - I am really glad that I went against the reviews, though it seems the complaints are more of a personal nature than the actual service provided. For sure I will be returning...and of course will pay regular prices. If every cut I got was $29, I'd probably be spending more money on hats. Thanks, Courtney, you're awesome!