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  • In a world of notoriously shitty internet and cable companies, I have to say that CenturyLink is unequivocally the worst. I also got bait-and-switched, like the reviewer below me. In fact, I am on hold right now with these assholes trying to cancel my service and just get all of my money back. I found a $69.94 'bundle' for high speed internet and tv (purportedly available here: http://www.centurylink.com/home/bundles/). Looked like I would be paying nearly HALF of what I was paying for DirecTV--no brainer, right? Sounded too good to be true though, so I was adamant about ensuring the 'out-the-door' price before they did the install. I asked the sales rep on the phone - he confirmed - asked him to send me something in writing - said he wouldn't do it. Cable guy comes out and installs the package. As he's walking me through everything, I ask him what number channel the ONE premium I actually requested (HBO) in on. It turns out, that is the only premium channel I DON'T have, and my estimated price is now going to be $174.00/mo.+ instead of the ~ $110.0 I was quoted initially. Moreover, he tells me that his boss told him that (a) I can't change the channel lineup to what I actually requested; (b) he's "never heard" of the bundle I available at the above web address; and (c) I can't have them just take the equipment away - I'll need to call in and go through the whole cancellation process. I somehow get them to adjust my package so that I'm only getting the channel lineup I requested initially. For the second time I am told that the price will be around $110.00/month. But when the first monthly bill arrives, I am left praying for EVEN THE $174.00--my bill is $245.91. I call CenturyLink, tell them the story - they tell me they will get it adjusted - no problem. They see the issue - looks like I was charged prorated charges for the package lineup that was initially installed. They tell me they'll remove the charges and I'll see the changes reflected in my bill in 2 days. I call my wife, shocked - 'that was so easy - they're making the changes - no problem!' Six days later, there is no change on the bill, which is now due imminently. I call back and they tell me I HAVE TO PAY THE PRORATED CHARGES FOR THE CHANNELS I DIDN'T EVEN ACTUALLY HAVE - they legit tell me that, that I have to pay for services I did not actually have or use. This saga is ongoing - still on hold during the entire length of time it took me to write this - shocker. They transferred me twice to the wrong department - I think I'm now finally going to 'escalation' as I wrap this up... I just want to cancel and get out clean now and go RUNNING back to DirecTV to ask them to take me back. What a mistake. This is the worst garbage service I have ever used. Do not be lured in by the completely phony bundle deals. They do not exist.
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