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  • The experience I had today while at Burnwood for brunch was less than mediocre. I had come to the restaurant a few months back with my mother and was extremely impressed with everything. I had been bragging about the place to my boyfriend, and convinced him to try it out this AM with me. To my surprise, the experience we had today was very far from what I had experienced that first time. After waiting 15 minutes to simply take our order, we had to wait another 45 minutes for our food, on a morning when it didn't seem busy. I ordered a crab omelet and my boyfriend ordered salmon eggs Benedict. Both were dry, and the presentation of the food was less than appetizing. It looked as though they just threw my omelet on the plate quickly. It came with a side of the fruit and my supposed 'Fruit cup" had 5 tiny pieces of fruit in it, enough where I had to ask the manager for some more fruit. My crispy potatoes where burnt, and the omelet itself was far far from impressive as the egg was overcooked. We informed a manager about our experience and of how unhappy we were, and we just didn't feel as if she cared too much. She did take off one of our meals however we left hungry and felt as if we had wasted our morning and a good Sunday brunch. Needless to say, we will not be returning. Bad food is one thing, but unsympathetic service is another. There are so many wonderful brunch spots in Lakewood/Rocky River, so spend your money and your time elsewhere where they'll actually take care of you (and make sure you don't leave hungry!!!)
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