I was helping my father shop for a new vehicle to lease. He had test driven a Nissan Rogue with David Gonzalez a few months ago, but wasn't ready then. He kept David's card and this weekend mentioned he had a good experience with David.
I phoned David and he remembered my father's name. I set an appointment to come in. David had vehicles ready to show off & demo. I was a little skeptical, but he always had a smile on his face and had a great attitude.
My father & mother took another test ride and liked the car. David found the color my father was looking for and showed us the vehicle. My father is on a fixed income and I told David what my target was for his lease payment.
After some negotiation, which did not take long, David was able to present a deal that I thought was fair for my father and still fair for the dealership. The entire time, David was patient and never made us feel any friction.
We completed finance with Josh in the business office. He also had a great demeanor and offered a fair deal for lease protection. He did not hold us "hostage", but completed the paperwork quickly so we could continue. He built a friendly rapport with my parents but was efficient with the necessary documents.
David did an excellent job going over the features of the Rogue with my father & mother. He even helped my dad pair his cell phone to the bluetooth in the vehicle. He was very patient.
While I don't think we got a "steal", we got a fair deal and exceptional customer service. I would recommend David Gonzalez for his customer service ability and appreciate that the team at Pinnacle Nissan made this experience positive.