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  • I am an avid reader and spend quite a bit of money weekly at Barnes and Noble, both online and at the local store. This evening, I escorted my mother to this store so that she could buy a book for my niece, and while there I found a book myself. My mother is disabled, and I went to checkout for her. I was buying two books, separately, with two different payment methods (one mine, one my mothers). My mother was waiting near by and it was obvious that we were together. When I went to check out, I told the salesperson that I was checking these items out separately, and that we both had a coupon. The coupons both had the same code number (which as I verified with another salesperson after the fact, every copy of this coupon has the same number). This salesperson, Steven, refused to check me out. He told me that it didn't matter that I was checking out for two separate people, using separate pay methods, or that we each had coupons sent to directly to us. He said that the code could only be used one time, and would only let me purchase one item. He was incredibly rude in the way that he spoke to me, and I will not go back to this store for this very reason. This is the only store that is convenient to my location, which means that my money will now be spent at an independent seller instead of at your store. As I walked away, and went to find someone else to help me complete my purchase, he called the manager (in front of my mother) and told him that I was coming to complain about him and that I was angry because he wouldn't let me check out multiple items using the same coupon, that was not the scenario as he well knew, and the manager (only a few feet away and also within ear shot of my mother) then stated that he would back him up should I complain; which effectively negated my ability to resolve this issue in store. If this is how customers are allowed to be treated, then I will not be going back. I have been treated rudely by salespeople before, but never as blatantly as by Steven at the Tempe, AZ Tempe Marketplace store.
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