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  • This is one of Apple's many retail stores. Currently, the only one in Las Vegas not located on Las Vegas Boulevard ("The Strip"). These stores specialize in Apple products, of course, including phones, tablets, and computers, but they also carry many quality products from other prestigious companies. Apple doesn't discount their products, selling them for list price almost always. That said, you come to an Apple Store for the customer service, which is what they specialize in. I wish every business had this level of customer service! Every employee is trained extremely well, and if they don't know something, they are very happy to find someone who does. They have a "Genius Bar" where Apple trained experts can troubleshoot the problem with your Apple device and get it working right! They also have free classes to train you on their products, whether it's your new iPhone, iPad, or Mac computer. Free! During today's visit (Grand Opening Day!), I was continuously being politely asked if I needed any assistance. When I declined, there was no sales pitch of any kind. Each worker politely offered if I needed anything that they were there to help, and walked away. In particular, I was greeted by "Nichole", a very nice young lady who has only worked for Apple Stores for a month. I was looking for a car mount/charger for my iPhone. I wasn't sure if a model they had would fit my phone in its case. Without hesitation, she offered to open it up for me and test the fit. I left feeling very happy, treated like a king. Customer service and top notch products: This is the level of service I have come to expect from Apple Stores, and I'm glad the new Downtown Summerlin location continues that expectation!
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