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| - I was generally very satisfied with my experience at Discount Tire in Ahwatukee. Though, truth be told, I wasn't planning on getting tires here. After researching tires and prices for a few days, until I was bleary-eyed, I actually had chosen the nearby Sam's Club (online) for my tires. However, one of my worn tires was losing so much air that I was filling it up every day, and after a few days of that, it was getting very old, very fast. So I now I needed new tires, and I suddenly wanted them much sooner rather than later. But to get the tires I had just picked out, Sam's Club requires that you order the tires, and then have them shipped to the store 3-5 business days later. But I needed tires NOW! I didn't really want to spend the next week putting air in one of my old tires.
So, as fate would have it, I ended up requesting a price match with Discount Tire through their website. And less than an hour later I received a phone call from one of the salespeople at the Ahwatukee location beating both the price of Sam's Club on 4 tires, as well as the installation (mounting/balancing) price of Sam's Club. And they can install the tires today, RIGHT NOW, not next week! Pretty impressive. So I verbally agreed to a price, "out the door."
Though once I got there, the salesperson stated the price quote over the phone did not include sales tax (an additional $41), which makes a little bit of a difference on the final, "out the door" price, if you ask me. I'd be very careful about quoting people exact prices, and leaving out the ($41) sales tax from the "out the door" quote, as that could be construed as being deceptive. Nevertheless, I was still saving $60 with the price match, and the tires would be on my car shortly, so I wasn't complaining. But I could imagine others not being too happy with the sales tax not being mentioned in the price tag "out the door."
Now I do like the fact that Discount Tires offers a free rotation/inspection at 6k-8k miles, but I was a little surprised that there was absolutely no mention on what to expect from tires until they're properly "broken in." (It doesn't cost anything to tell customers who just handed you enough cash to finance a small army how to best drive your car immediately after buying new tires - as in you're not going to be able to take corners or stop as you otherwise would with broken-in tires.) I'd expect that lack of communication from Wal-Mart, but this place, on the other hand, is a national chain tire store!
Anyway, I was told it would take 40 minutes, so I whipped out my laptap, only to discover there's no Wi-Fi, and that meant that I actually had to work while I was there; rather than mindlessly cruise the Yelp website (which I wanted to take a picture of me doing) while I was at Discount Tire!
Though, my working experience there was very short-lived because my car was done in less than 20 minutes, with some pretty nice tires at a great price, and in a very timely fashion. Thank you, Discount Tire!
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