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  • ZERO STARS. Do NOT use this web hosting service, you will get the worst service. The email is constantly going down and it takes forever for them to fix it. We were down for an entire week at one time and it was like pulling teeth to get someone a) to talk to us and b) to actually do something. Our fault that we didn't move our site to a new host immediately. Their technical support can never do anything for you over the phone because none of them are based in the U.S., basically they are there to take messages so they can have someone else handle it. Today's call (which prompted this review) was the last straw. One of our sales execs wasn''t getting customer emails; they kept bouncing back undeliverable even though the email was properly addressed. I called their tech line and instead of helping me fix the problem, she starts in with upselling me additional service. You have no recourse - you can't talk to anyone in corporate, you can't talk to a supervisor. All you have is some person who is a glorified message taker telling you nothing can be done until they send an email to their technical department and that buying more services might fix the problem. They need to stop giving incentives to their tech support for selling services. Geez, I am calling technical support, not sales! So frustrating! DO NOT use iPower unless you want to constantly have your email/website down and be tearing your hair out over it. Seriously, bad company. We are moving our hosting immediately.
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