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| - I don't usually do this (ie write a review when I haven't used a service) but man am I put off by this company.
Disclaimer: I have not used their services and am writing my review about my interaction with the company.
My husband and I have been looking for a new cleaning service, and upon seeing the good reviews on Yelp about Montreal Maid Services, I contacted the company for a quote. I received a very short email from someone named Sami literally saying the following:
"Hello Noah.
The price is. 125$. Including. The maid. And. Cleaning kit"
I found the message to be a little cryptic (apart from it being badly written and my name being misspelled, but that's neither here nor there) and so I responded asking for more information. What did the service include? Was this price for a specific number of hours? What did the service exclude? I clarified that I had never used their service before and didn't really know much about their company but that any info would be appreciated. About an hour later, Sami called me and said "The service is $125. Any questions about that?". So I clarified that I sent my questions via email and would like those answered. I also told Sami that the connection was poor after having to ask him to repeat himself more than once. I asked him to send me the info by email because it would be easier that way instead of going back and forth on a bad connection and he simply said "well..it's too much detail". Nothing more nothing less. Just short, to the point, and completely not interested in making an effort.
To me, this indicates utmost laziness. Sami showed a complete unwillingness to even ATTEMPT to acquire new business and so, being very quickly turned off, I told him not to worry and that I would use another company that's willing to communicate. Without hesitation, he said ok and hung up.
I'm totally in awe by this behavior and have absolutely NO interest in giving this company my money. Can't speak for their cleaning service, but just by looking at this short interaction, I'd be nervous about what else could be in store for a potential customer with the Montreal Maid Service. 0 stars for customer service!
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