Having worked in vet hospitals for the past 9 years, I'll admit that it was awkward to be on the other side of the counter! I just moved to the area and was referred here by a former coworker.
The staff was prompt and friendly and the office was clean. They were very patient and accommodating with my very specific requests and they didn't try to up sell me, which was nice. They also provided a detailed estimate for their recommended treatments.
They called me with my dog's lab work results the next day. Unfortunately, my dog's issue is behavioral, but they still called to check in a couple weeks later.
Hopefully my dog doesn't present with any problems in the near future, but I'll definitely come back if needed.