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  • My husband and I were a bit under the weather and decided to go for congee and came across this restaurant to order take out. The service provided by Ivy at the cashier was shockingly rude. We ordered the Golden super bowl congee ($9.25) and the minced beef noodle roll ($3.95). Ste charged us $17.18. I asked her why the price was higher, she pointed to the dinein menu and ordered, "take a look" apparently there has been a price adjustment. I tried to reason with her by showing her that their take out menu had another price. Ivy pointed to a fine print on the back of the take out menu and it said "price subject to change without notice" then bluntly asked, "do you want to order or not? You don't have to order." Even though the choice to continue to buy the food was ours to make, this is not an appropriate way to treat your customer, not an appropriate way to do business. If you have changed the prices on the menu, I know you can't help with the old menus that are already in the homes of your customers, but you should get rid of the old menus that are currently inside your restaurant! If you see a customer ordering from an old menu, you should inform the customer as well. This could have been a waste of time, the customer deciding to order something else, not order at all, or continue with the order but feeling cheated. Tip for servers, "you can catch more flies with honey than with vinegar." A simple, "I apologize for the discrepancies in our menu. Would you like to order still or would you like something else?" Would have been much easier for us to swallow.
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