Very displeased with their customer service lately. Last time I dropped my dogs off, I asked them to remove 2 of my dog's harnesses so they would play & not just stand there. They said okay, checked the webcams an hour later & saw they were still on. I called back & aaked again...this happened 3 times before they took the harnesses off. So my dogs wasted half the day just standing around instead of playing (the whole reason I brought them).
Yesterday I spoke with a woman twice about what time I could bring my dogs today since I am doing a day trip. She said it would be okay of I brought my at or before 730. This was great because otherwise I'd have to leave my dogs at home all day. I got there about 710 and waited 20 minutes outside knocking on front doors, back doors, and calling 12 times before having to leave since i am already late meeting with everyone and still have to take my dogs back home. So thank you, yet again for waiting my time after clarifying yesterday.
Sincerely,
An irritated former customer