My husband and I met with Rich to design my engagement ring. My fiance at the time was letting me pick the setting and he was going to select the stone. We met with Rich a couple of times to go over the design and I gave several pictures for examples of what I wanted. I then entrusted Rich and my then fiance to design it. I saw the final proof design before they made it. It turned out beautiful and according to my husband he got a great deal based on the actual appraisal. We also bought our wedding bands with Rich as well! Great service and knowledge of jewelry and diamonds. Thanks again!