I felt like I was scammed by their service department. I made a reservation to bring my car in for repair. Upon arriving, I was then notified of a $132 diagnosis fee. Sinc I was stuck and needed to get my car fixed, I reluctantly agreed. After a couple a couple hours, I received a repair quote that was 2x what others quoted me. After declining the service, I paid the high diagnosis fee plus a "supplies" charge that no one could explain. They just said "the computer adds it in and it can't be removed". I feel Chapman Mazda service just wants their diagnosis fee and doesn't care about customer retention. Oh, by the way. My car is 12 years old. Chances are good I'll be buying a replacement soon. Zero chance I'll be buying from Chapman. They can just survive off their ridiculously high diagnosis fees.