This place is pretty big, but I've seen it get quite crowded so I would recommend reservations. I've been here many times over the past few years and have been impressed with each meal and each overall experience. Their menu changes often, but they have a few standard menu items that have stuck.
A few of my favorite apps include the Calamari (not usually a fan but they prepare it VERY well so it is not super chewy) and the Lobster & Crab Gnocchi. As far as the entrees, you can't go wrong with a steak here. I've done this multiple times...I typically go with the filet- medium rare, and it's always cooked to perfection. Other favorites of mine include the Duck Pasta or Scallops.
When I was here recently, our server was Russell and he was absolutely wonderful. Friendly, funny, attentive and truly enhanced our meal overall. He made some great wine recommendations as well!
If you are planning a night out downtown or just want to treat yourself, I highly recommend The Carlton!