Great Customer Service...When I first moved to Las Vegas 4 1/2 years ago this was one of the first stores where my family and I shopped. I wanted to purchase something that was on display that I couldn't find on the shelf.
An associate walked up to me and asked if I needed assistance. I explained that I could not find an item. The associate pulled out a PDA, typed in the UPC, then 5 seconds later apologized for not having it in stock. Then proceeded to inform me that one of the other local stores a 3 on hand. The associate then asked if I would like to have one set aside for me at that location. I said thank you but, no, I'd rather make the purchase at this location. The associate proceeded to type in a few things on the PDA, then told me that he just ordered more units and the delivery will arrive in 3 or 4 days. Then asked if I would like someone to call me when the item arrived.
The item arrived on schedule AND I received a phone call informing me that my item was ready.
Are you kidding me!
That is great customer service.
Say what you want about Walmart, they earned my business.