Well I had the unfortunate experience in working with Rose at the Scottsdale location. She was great at making sure I knew and those waiting for service know that she was annoyed with how busy it was and that she just didn't want to be at work. I actually made a comment that she looked miserable working today and then of course she offered up the occasional nicety. It's a shame because people go into Party People in a good mood, planning a party expecting help and Rose clearly didn't want to answer any questions, just wanted to type an order into the computer, take my money, and move on to the next person. I have rented from Party People for years and Vicki is very pleasant to deal with. I don't usually write reviews but there was no feedback ability on their website and since the website says they are family owned and that customer service is their #1 priority I thought they should know. Tip-employee friendly people!!!