Don't waste your time or money. I got their top of the line wash for my Tundra and it was the most pathetic Carwash I've ever had. Windshield still dirty, seats and floor not properly vacuumed, mud still on my back bumper. I then got an eye roll from the dude when I didn't tip him. Poor process and even worst customer service. Too many other choices to get your car done then to be bothered with these people. #neveragain
Update. Someone on Autobell social media team immediately reached out to me and ask for contact information so that the manager can get in touch with me about my experience. I replied immediately with the best way to contact me and was told that the manager would be in contact with me. 2 days later have not heard a word from the manager, which is not surprising it would seem that the employees take their customer service skills from the manager, or the lack of customer service I should say.
***UPDATE*** I received the following email on May 3rd.
Thank you for contacting Autobell® Car Wash regarding your recent visit. I apologize that your experience did not meet your or our expectation of excellence.
Please return to the car wash between 7:00 AM-8:00 PM Monday-Saturday or 7:30 AM-7:30 PM Sunday and speak with a manager, so that we may rectify the situation. You may also call me directly at 704-562-4138 if you have questions or would like to discuss the details.
Thank you,
Tim Wright, Store Manager
Autobell Car Wash
9110 Albemarle Rd
Charlotte, NC 28227
704-562-4138 cell