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  • 4-3-2018 Still no one has called about this issue. I lost a 2003 ford Excursion worth 17000.00 and put 7000.00 at my auto service. _______________________________________________________________   My experince with O'Reilly Auto Parts 4530 N Rancho Dr, Las Vegas, NV 89130   I had work done at My Auto Service on 7870 W Ann Rd #170, Las Vegas, NV 89149 The work need was new fuel injectors 8 injectors. I took my 2003 Ford excursion diesel to my auto service and they said the fuel filter should to be change at the same time. I agreed. The work was done and nothing but trouble since. They bought the parts from O'rielly auto parts on Rancho Drive. In the two years following they replaced 22 injectors total. The worst thing happened. One of the injectors failed. the number one cylinder over heated and my compression went to 0 PSI. I Ford dealership in town check the issue and a new motor would be needed. 18,000.00. And that using the same injectors from O'reilly. I don't think so. A set of injectors cost from ford. Around 3400.00. I sent the bad injector to O'reilly  auto to check the bad injector and three months later they said the manufacture said the was partials in the injector that caused the injector to go bad. So they won't warranty the part. Number one. Why didn't they send the part to a third party company to be checked? not the manufactor? So I informed O,reilly Auto parts that the fuel filter was change out before this all started. With O'rielly auto parts. a filter from your store. They told me to send the filter in to be check out. After waiting 3 months for the first answer I decided to just sell my 2003 ford excursion as is. Which I did. By the way did I say the manager at O'reilly Auto Part's on 4530 N Rancho Dr, Las Vegas, NV 89130. Told me right off the bat. I was wasting my time. You would thing a Company like O'reilly Auto would stand behind the parts they sell. I look online and I am not the only person having issue with their parts. My 2003 ford excursion only had 170000 miles on it. For a diesel engine that's nothing. I lost a truck that me and my four kids enjoyed and should of enjoyed for a long time. Now I don't have a turck to pull my boat. I have to rent a truck. Thanks Orielly auto part. Peter A. Rohner  from las vegas, nevada This truck should of lasted 10 more years. 3-22-2018 Dear Peter,   Thank you for contacting us regarding your claim. After further review and speaking with the District Manager, we regret to inform you that your claim has been denied.  We appreciate your business and it is our sincere hope you will continue to choose O'Reilly Auto Parts for your future automotive needs  Sincerely,  O'Reilly Auto Customer Satisfaction Dept. Kyle Krueger  800-755-6759 So They do not stand behind what the sell. WOW They said it was the gas, had particle in injectors. I reminded them we used their gas filter. they still said no. WOW
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