Came in for my first AZ Snooze experience, Sep 6 2015. I was so excited for Snooze to open in Scottsdale. After the first time I experienced Snooze in Denver a few years ago, I could not wait to try the pineapple upside down pancakes again. Scottsdale Snooze was a great disappointment. The Pineapple Upside Down Pancakes in Denver were just that, butter, pineapple ring and brown sugar on the bottom of the pancakes so it was somewhat caramelized and reminded you of Mom's special Pineapple Upside Down Cake. It was absolutely the best!
The same item on Scottsdale menu was so very disappointing. It was a plain pancake with canned pineapple tidbits sprinkled on top and a small dollop of brown sugar on the side. This did not even resemble the taste or experience of Denver. I inquired as to the difference and our waiter said he thought each location was similar. Well, the taste was not the same, the ingredients were not the same and the experience was not the same.
Extremely disappointing. I had even told the waiter I had been to the Denver location and was looking forward to trying this pancake again. If the waiter had informed me the pancakes were not the same I would have ordered something different; perhaps the waitstaff at this location has never experienced the original restaurant, perhaps the restaurants are under different ownership or maybe they are just trying to keep costs down. Whatever the reason, this was very disappointing.
I inquired as to whether they had apple juice and was not informed before bringing it to the table that it was more of a cider, not what I expected. It was not that great and again had I been told it was a cider I would have ordered a different beverage. It may have been listed as cider on the menu; however I knew what I wanted when I went in, so did not bother to look at menu.