Customer service beyond expectation! I was introduced to Aire Serv of North Valley through my home warranty company. I opened a ticket online about 7:00 PM with the expectation of a call sometime the following day. Imagine my surprise when I received a call a few hours later from Rafael scheduling my service for first thing the following morning! Kirk Graham was the assigned technician. He arrived on time and eager to diagnosis our challenge which was definitely outside the normal A/C failures. Our repair required parts be ordered. Kirk was very clear on setting the expectations for the parts delivery and provided options if there were any delays encounter. Again, imagine my surprise when I received a call from Rafael a few hours later advising me all the parts were available and he wanted to schedule the installation. I cannot thank Rafael and Kirk enough for their exceptional commitment to, and achievement of, a great customer experience!