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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2017-06-28 00:00:00 (xsd:dateTime)
itemReviewed	Casa Anejo
http://www.openvoc.eu/poi#funnyReviews	6 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	15 (xsd:int)
rev:text	I am disgusted at how this restaurant is run. It has only been open for a few weeks and I feel that this is a really delicate time for a new business, when they should be working hard to gain a good following. However, what they are doing is actively working to drive customers away and totally drive the business into the ground. If you don't want to read my long review: The management here doesn't care about patrons and will inappropriately argue with and curse at you. Reservations mean nothing and they will always find a reason not to seat you. Go next door to Stock and Stable; It is a wonderful place and they deserve your money. Here's the facts: I called the minute they opened on a Saturday morning to make reservations for that night at 6pm. I requested a table indoors for four people. I had guests in town and I wanted to show them a good time at a cool new spot. Fast forward to 5:30pm. I arrive at the restaurant to check in for my reservation. Hostesses told me I was too early and I had to wait. Understood, I just wanted to be on time for my reservation. There isn't anywhere to stand or wait in the entry so I had to sit at the bar which was already completely full except for one chair. I don't mind waiting for a table at all but it's not a bad idea to give me somewhere to actually be while I wait. Thirty minutes pass and my party had arrived and we all stood awkwardly alongside the others that had nowhere to wait. A host comes over and let's us know we are being seated outside. Please note the date we were there was Saturday, June 24th, 2017 and the current temperature at 6pm was 115. I confirmed with him that I had indeed requested a table inside. I let him know that I'm sorry if there was confusion but we needed to be indoors and we would be glad to wait a bit more for a different table. He walked away without a word. Ten more minutes pass and we are still standing near the bar with the ever growing crowd of people who don't have anywhere to wait either. No one returned in that time to let me know the status of my table. I asked the bartender if we could speak to a manager to hopefully get it sorted out. He pointed to a man and said he thought it was the manager but it was said managers first day. The manager came over and curtly announced that we could sit outdoors in the heat or that we could leave. I explained again to him that we were not interested in outdoor seating, but we would be happy to wait for the next available table indoors. During the time of this argument, four indoor tables had opened up but were not seated with anyone. The conversation continued with the assistant manager stating to "sit outside or please fucking leave." He denied us our request of waiting longer for another table and said we are not allowed to sit in them. He did not offer any solutions or customer service gestures. We weren't allowed to sit indoors although I had called earlier to make a reservation for inside. Clearly the reservation system does not matter as this is treated like an elitist nightclub experience of some sort. We left after the manager stated that "I don't have any power to help you." A small gesture such as offering to buy us a drink or a free appetizer would have gone a long way to smooth over the situation. I find it both offensive and absolutely comical the way that their management behaves. I chose to ignore all of the other terrible reviews on this place because I know new restaurants hit some speed bumps along the way. This behavior is inexcusable. Your customers are what make you or break you at this stage. Casa Añejo does not care about the happiness of their guests. I don't expect for this restaurant to remain open for long if this is how management is to behave. I look forward to trying the next restaurant that opens up in this space when Casa Añejo closes down very soon. Let it be noted that we went next door to Stock and Stable. The food and service was wonderful and next time you find yourself wanting a good time, make sure to stay out of Casa Añejo and just walk next door to Stock and Stable. They care about their guests and try hard to make you happy.
http://www.openvoc.eu/poi#coolReviews	1 (xsd:int)
rev:reviewer	Lindsey

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