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| - Buyer Beware! While Apollo employees are courteous and usually punctual for service calls, I really don't know how ethical the company is. As I have called several times in the past when my older Carrier AC unit wasn't turning on at the start of the season, I expected the typical $90 Apollo service charge and maybe a $100-200 fee to fix.
Well, this year the repair tech insisted the fan motor was seized, and it would be $900 to fix (including a maintenance plan fee of course). Being that it's 20 years old, it probably wasn't worth fixing - his recommendation. The tech said he wasn't supposed to quote, but said it could be from $1000-$10,000. So, I scheduled a quote.
Apollo again came out on a Saturday, which was very convenient, but gave us a $7,500 quote - mind you this is ONLY for AC, not a furnace combo. When we mentioned we were getting a second opinion the same day, the guy seemed a bit taken off guard.
Thank goodness we did. Not only did PDR Comfort Systems in Twinsburg fix the unit by lubricating the fan for $100 (including the weekend service call fee), but also said when the unit is FINALLY at its end, he could quote $3000!
Morale of the story - get a second opinion, or personally know someone who works for a company - in any service area, not just HVAC!
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