The only reason for not giving five stars was that I did not end up purchasing a scooter at Western Honda. Transportation to Tucson was problematic for me. However I dealt for many days with Lloyd, who treated me with courtesy, honesty, and humor. He did not try to jerk me around on price as several other dealers did. No ridiculous add-ons to the list price, just an OTD price that was the best I got on the Honda scooter. I really appreciated my dealings with this dealer. They are great!