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  • This is a tough one. The food is excellent in all aspects. Quality ingredients often local, great tasting and very thoughtfully prepared. The one red door burger is one of the best burgers I've had and you can't go wrong with fries or the onion rings. (All fried food is fried in lard) the pricing is a bit high fora burger but it's more of an artistry burger than just your average American burger. Everything is sold separately so prepare to pay 5-8 dollars extra for any sides. I will say though that you get a large portion of fries or onion rings so I would recommend splitting a side between two people. The three star rating is mostly due to the rude hostesses, and their pathetic excuse of a milk shake. We used their app wait in line to sign up for our table. We were told 40-45 minutes. No problem we were at home and on our way. We arrived 35 minutes later (5 minutes before the earliest seat time) and went to make sure we were on the list since it is an app sign up. Everything was fine we were in line and when asking for a time the hostesses had no idea and said there's still a ton of people in front of you. Okay. This was happening all while the hostess was practically yelling at another customer who said they were told 35 minutes and it's been over an hour. The hostess literally told her what do you expect me to do force people to eat faster so I can seat you? Very rude. The same thing ended up happening to us and even though we made our reservation and we're given a wait of 40-45 minutes we ended up waiting an hour and ten. This was a bit of a pet peeve mostly because the hostesses were so ignorant in their comments and were loudly speaking about customers waiting in line like no one could hear them. It was pretty awkward. The other thing that was a huge disappointment was the milkshake. 7.95 dollars for a half full glass is ridiculous and unprofessional. It also took over 10 minutes to receive. The milk shake tasted fine but if you're not even going to fill a glass of it AND charge almost 8 dollars then I'll pass go get a real milkshake or ice cream from one of the other 5 places in chagrin falls. Yes I would recommend a burger and fries or onion rings but not much else. And I definitely don't recommend during a busy time. It's not worth the wait.
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