Got pierced with my boyfriend in early March. At first when we walked in we weren't acknowledged, but we didn't take too much notice since she was helping another customer. She ended up being very lovely and reassured us about everything that was going to be done. I got my septum pierced, and my boyfriend got his nose pierced by Frank. Who, let me tell ya, is a super nice down to earth guy! I felt a little woozey after my piercing so he got me water and candy, and had me wait until I felt 100%. My boyfriend and I had a great experience here. Strongly recommend!