I went with a group of girlfriends this past weekend. Each and every one of us had a bad experience at the spa. They upsell without telling you the price and then try to overcharge you!
I had booked two treatments but they let me know their bath wasn't working when I checked in. I was badgered to pick another treatment (even though I had the massage booked) to replace my bath. When I declined they still tried to charge me for something else in addition to my massage - luckily I caught it before handing them my card.
The worst experience from our group is when they 'accidentally' undercharged one of us who got a mani/pedi. They called her and asked her to come back, threatening to call security. Before she even left the room to pay the difference security called and threatened her! Over the SPA'S MISTAKE. It was so unprofessional and upsetting for all of us.
This place is a joke especially considering how much they charge for their services. Do yourself a favor and go somewhere else -- where you'll be treated with respect!