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  • It's take your son/Daughter to work day! My son was excited he spotted the subway and said we have to go there mom. We walked in no line thought to ourselves this is great. Our order was taken by Tommy. Everything was fine until we moved to the next employee. I'm only concerned on how organized they are on the line, the second person was moving sandwiches around and confused everyone back there. Besides being unorganized the line was getting backed up the client behind me had a bit of a language barrier and the employees seemed to be bothered to help him I thought he was answering correctly and you could clearly understand him. ( I know because he spoke Spanish but his broken English was fine) But Tommy made it a point to make several jokes knowing he wouldn't understand. Making all other customer laugh at this customer. My 13 year old son was offended and said that guy is so mean. Not the experience I was looking for. He didn't even want to eat there. Said "I don't want to keep hearing that guy mom." I'm offended for that customer. Suggestion: maybe have a bit more of customer service training. Not assume all clients know how to order at subway. Be more human. When I asked the cashier who was the manager he said I'm the Assistant Manager I asked for his name CJ and he didn't bother to ask why I asked to resolve my concern. He obviously heard the remarks made and didn't take action. I don't like writing negative reviews but some work needs to happen. In the picture posted with my check in is the gentleman being harassed by the employees. The one star is because my food was ok.
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