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  • 2nd visit in a week and this time was worse. A week ago this place was packed. It took over 20 minutes to be seated and we waited over 30 minutes after ordering before being served. This last visit we waited 30 minutes to be seated and almost an hour AFTER ORDERING to get our food. We asked for the manager and 15 minutes later the manager came over to our table. Looking absolutely beaten down to a pulp he said the kitchen was over worked and they couldn't keep up with the busy orders. THIS IS UNACCEPTABLE for a large well established restaurant with multiple locations. While the food was just average the entire menu seems somewhat overpriced for what you get. Not the only choice around the area and it's time to give our business to other places. Maybe, had the manager taken care of our meals, or offered another round "on the house" we might consider another visit. Doubt we will return to The Rio. If your in the mood for Mexican food try another establishment.
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