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| - It was my first time taking megabus and I don't know if I was just extremely unlucky but it was hell.
I was on the Sunday 3:15 bus headed from Las Vegas to Union Station (Los Angeles) with the eta being 8:45. My husband and I arrived around 3pm, got on to a bus that was already almost completely full (77 people in total) and took our seats. It was extremely hot in the bus but I assumed it'd cool down when the bus was in motion. We started making our trip to LA but the bus didn't cool down! We were all sweating profusely- it felt like a steam sauna in there and there was no air circulation! To make things worse, there were no outlets, which were advertised to be available. Several people started complaining to the bus driver and even called the corporate offices to complain but was offered no solution.
The next thing I know, we pull over to the side of the freeway when a passenger runs out of the bus and is having a panic attack of some sort and is hyperventilating. The state troopers are parked behind us by this point and are assessing the situation. One of the troopers comes into the bus and tells the bus driver that everyone needs to be disembarked because it's a safety hazard traveling in this heat! Then the bus was escorted by a state trooper to the nearest casino (41 miles away from the strip) and we were stuck there until a replacement megabus came. My husband called megabus headquarters asking for a refund but they told them they'd get back to him in thirty minutes (didn't happen). It seemed like other people had the same idea but were not successful in really talking to anyone or getting a refund.
Finally a replacement bus arrived after 2 hours (still no outlets but atleast the ac was working..) and we headed back to LA. We arrived close to midnight, which was three hours later than when we were supposed to! I heard that some people missed their flights out of LAX, and other people who had connecting busses, trains, and subways to their final destination were having difficulties because the last train/subway/bus had already left. Not only that, most of us have work/school starting early Monday morning and we are going back extremely exhausted! I'm sure the majority of us chose this trip because we SHOULD have arrived before 9pm which would have been plenty of time for everyone to unpack, wash up, and get plenty of sleep before starting the week.
Despite the good things I've previously heard, taking the megabus was the worst decision we made and it completely ruined an amazing weekend we had with our friends. Lesson learned, I will be shelling out a few extra bucks and fly back and forth from Vegas. I'm still waiting for my refund and will update this review once (if) we hear back from corporate.
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