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  • *I highly recommend picking up sushi at Hyvee across the street instead or dining elsewhere.* If you would like to eat sub par sushi and receive terrible customer service look no further. I have given this place several tries over the years. Each time has disappointed. However, my take out experience this past Friday was terrible. When I first entered the restaurant it was evident this place is completely unorganized and chaotic. I barely had enough time to tell the stressed out hostess my name for pick up before she said it was not ready yet and started walking away. I tried asking her if she knew how much longer it might be and she just said she didn't know and left toward the kitchen. As other guests arrived to dine in they were either initially ignored or hurriedly led to a table, no pleasantries or customer service here. So I waited for some time and then attempted to "flag down" another employee to ask about the status of my order. At this place the best you can do to receive service is "flag down" (unfriendly) employees. I was then told by the employee that she didn't know when it would be ready and that I should leave and come back later. Not sure what she meant by this, as I was given no time frame as to when to come back. It literally sounded as though she recommended I go home and come back at some point? At this time it had been over a half an hour since the order was placed. Another lady who was also waiting for her pick up order said she had already been waiting 45 minutes and that she was becoming frustrated about her experience. At this point, I was increasingly disappointed that I ordered from here and tried to "flag down" another employee to ask about my order. I was truly ready to leave and pick up Sushi across the street at Hyvee. The next employee told me to come back in five to ten minutes. So I went back to my car and waited five more minutes then headed back into the restaurant. I walked up to the counter and the person behind the counter just ignored me. Eventually I tried to get her attention to which she let out the loudest sigh, it truly was bizarre and awkward and without hardly making eye contact she eventually asked me what my name was. She then handed me a bag of food and took my payment. As I was about to leave I thought something didn't seem right because the bag I was handed was small and hardly seemed like as much food as I had ordered. I stopped to double check and sure enough part of my order was missing. So I had to find someone again and ask them for the rest of my order. There were no apologies made ever throughout this entire visit, despite waiting close to 45 minutes for my take out order. The food itself wasn't even good. I will not be back.
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