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| - It's a total crapshoot - your house might get cleaned, it might not! You might get lucky (we did, once!) but chances are you're going to pay for a whole lotta nothin'. And, like others have said: the owner, Beth, could care less about providing quality or customer service. Just plain old rude.
I've *hired* Maid In Heaven 3 times, but they've cleaned my house 4. First experience was great! Second experience, absolutely nothing got done. To her credit, Beth did arrange for a third cleaning, free of charge, due to the poor work.
THEN, hired Maid in Heaven for another "priority list" clean at 8:00 on a Friday. I stayed home until 8:30, no sign of them. 9:00, I call Beth and ask what's going on. She kept saying, "Oh...I didn't think you were home." Apparently she had to pull and reschedule the cleaner and wasn't going to tell me because she thought I was at work and wouldn't realize no one showed up. The rescheduled clean (very inconvenient timing) just didn't happen. Over half the "priority list" wasn't done in the 3-hour period, while the same list PLUS some had been done the first time we hired them. Even worse, the house smelled STRONGLY of cigarette smoke when we got home. Seriously, I think the place was worse than when we left in the morning.
No apology from Beth for the lack of cleaning or the smell of smoke. I actually got an e-mail "FYI [cleaner] doesn't smoke" as if I was lying about the smell.
DO NOT hire. Again, you might get lucky and have a good experience or two, but this company is just not reliable for recurring cleanings and it's not worth your time to try and deal with Beth.
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