We eat here quite often. Instead of greeting us or saying hello, your staff is conversing in Spanish, with each other, laughing and having a party while we get our salad, that is rude, unprofessional and disgusting.
I counted 5 people behind the counter yaking it up, ignoring the customers. Then we went to pay and the cashier was preoccupied with her conversation to another employee.
They shut the ice machine down due to cross contamination. That could have been avoided if you weren't having a chatty party.
You are there to serve your customers and watch that contamination never happens...in addition , you were out of passion tea and no one refilled it.
I want a focus on the customers not you talking to each other...get it under control. Also, shut up and steam clean your grout, floors and bathrooms, filthy.