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  • Let me just say our sales associate Brian was great we were able to get everything we wanted and he even moved some pricing around and pulled some strings so we left the store super happy. When our delivery date came and went without a delivery or even word we called in and were told that we were missing one piece and that it would be delivered the following Monday. So that came and went without a words so WE phoned them to find out what happened, and basically were told, "no idea who told you that. it'll be in this Monday." Okay day off again delivery date came and went. Called again to find out oh no no no we would be getting on Monday and you will get it on Wednesday!" So another day off work and delivery came and went.. WE called them to find out no nothing scheduled today.. we can get it to you tomorrow maybe.. and then he hung up on me. Then spent thirty minutes calling back in and being passed around being told different reasons why we hadn't gotten delivery. Including someone calling my wife's phone and telling her why we hadn't gotten anything. Then after explaining I couldn't take a third day off in the same week, he explained well we can just leave it at the door.. the entire living room set at the front door... sure.. he realized that wouldn't be the best idea and then told me tomorrow for sure no problem. Then someone called back saying well maybe not tomorrow we should be able to let you know by tonight whether for sure or not. So we've had a month of no furniture (got rid of ours because it was coming the next day originally!) Been told a million different things, hung up on, and basically been left to do all the scheduling ourselves since they can't seem to be bothered. TL;DR: Excellent sales associate, horrific customer service and delivery scheduling. Go to the store find something you like and then figure out a way to get somewhere else or pick it up yourself.
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