Staff are nice enough, however the quality of the work and willingness to correct their mistakes is lacking. Purchased lifetime brakes that have not performed correctly since day 1, subsequently a month and a half later I am being told that my rotors are warped and they need to be replaced due to heat exposure. Yet when presented with research from multiple sites that indicate inappropriate brake pad wear (the issue since they replaced them) is the primary cause of rotor warping - I was simply told, that's not right and I have never heard that.
Disappointing and will not be bringing any additional business to this location.
Received the rubber stamp sorry you had a bad experience reply. My last name is Conger, my first is Joel. You will see I have brought my car in 4 times for the same brake issue and is still not resolved. I appreciate the social niceties but have zero inclination to come in and wast more time and be upsold rotors simply because you initial install was faulty. Feel free to look up my records and by all means reach out if you have some reasonable explanation why my brakes are still audible - despite being 'brand new' and out another $60 for labor to correct a job that should have been done correctly the first time. Bad service = customer lost.