I was not impressed with this location. There was nobody standing at the front to greet us, so not only did it take long to get seated, but we were not even acknowledged. While, the restaurant was not busy at all (maybe only 3 other tables), I dont see an excuse for this. The people working at the bar had seen us but still did not acknowledge us or call anybody. The guy who eventually came to seat us seemed nice enough, so we did not want this first impression to determine our whole experience. The waitress was also friendly, as was the guy who brought our food. However, they had forgotten the side coleslaw which came with one of our meals and only brought it out when we asked if it was supposed to come with it. This was not a big deal at the time. But the next day, we realized they also didn't bring the salad that came with one of our pasta dishes. The food was satisfying but this restaurant seems really unorganized. I would have actually given this a 2.5. l'm more about customer service and that determines the majority of my overall experience. The only reason I'd probably ever go here again is because it's the closest to where I live. Otherwise, I'll stick to the downtown locations whenever possible.