I have to say this was my worst hotel experience EVER!!! After arriving to the hotel at midnight (from a 4hr delayed flight)- we pull into G. Nuggets parking garage and told there is no parking and to find elsewhere. Then, at the front desk, we are told that the hotel was overbooked and there are no rooms available even though we made our reservation over a month ago.
After half an hour of the front desk guy on hold- he told us to walk over to the gold tower. Finally they were able to see our reservations booked. Hr and a half later we were checked in. Ricardo - the manager was The least helpful as well. He offered $20 off our hotel rooms and nothing else.
After a horrible nights stay-air conditioner not working, TV not working, no extra pillows- I will never ever stay here again and never recommend this to anyone. If they had been willing to compensate at all- this review would be different. Save your sanity and stay on the strip