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  • The very old gas water heater (15 years old, actually) in my home finally decided it was time to shuffle off to that great big rust bucket in the sky. Unfortunately, it decided to do so and started gushing its watery contents at 10 PM on a Wed. night, which I found very discomforting. My first instinct was to want to kick it a few times to express my anger at it, but I'd only hurt myself by doing that. The old thing was clearly beyond hope of repair at that point, so taking my frustrations out on it was not going to improve the situation. Fortunately, my property manager was kind enough to arrange service through the home warranty fairly quickly today for On Time Service to swing by and replace that old water heater. I was very grateful to the father-son team of Nick and Zack for their excellent work, as they showed up just as promised and brought everything they needed to set me up with a new (hopefully), more durable water heater. They worked on it for at least 3-4 hours to ensure the new heater, piping, etc. was installed properly and up to code, since the old heater was neither earthquake-strapped to the wall or sitting in a drain pan like it should have been. And here I thought the earthquake-strapping was only required in California and other quake-prone areas, but what do I know about such things? Zack reviewed all the lines, valves, and important things that one should learn in case of water heater "misbehavior", so I was also thankful for their patience in answering all my questions. I would definitely recommend them to anyone who needs service of their water heater or other plumbing needs, as their name is very much in line with the service they provide and the work that they do. They were very thorough and nice folks to talk with. Thanks a bunch, Nick and Zack!
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