| rev:text
| - First off - I really do love their pizza. When it comes to the larger chains of (delivery) pizza, this is till my go-to for awesome (tasting) pizza.
This is now the SECOND time in a row where I have been left wondering how Pizzaiolo gets delivery SO WRONG and how Pizza Pizza gets it so right.
2 weeks ago:
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Ordered 4 pizzas for a lunch & learn at work at 11am to be delivered between 12:30-12:45pm. The Pizzaiolo is NEXT DOOR to my office, so I figured this would be NO ISSUE!
At 12:45pm, we finish our lunch & learn, and yet no pizza. So I proceed to call the store and am told that they the driver is just pulling up. This was not so!!! At 1pm, I call again and they tell me that they had just sent the driver out NOW. So I gave it 10 minutes. Still NO PIZZA. Then I call back, at which point they tell me that the driver had forgotten the mobile payment machine and had to go back to the store.
The pizza finally arrived at 1:30pm (45 minutes late) and was fine. No apology from anyone, no mention of a retention type discount or promotional offer, nothing.
VERY DISAPPOINTING.
Yesterday:
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We had a much larger event and for lunch decided to give it another chance. Ordered pizza at 11am again for delivery at 12:45pm. This time, we ordered 7 pizzas.
Within 5 minutes of our order, I got a call asking me for my credit card information because they wanted to ensure that this wouldn't be a fraudulent order and I was assured that I would not be charged for the transaction until the pizza arrived (along with the delivery person and payment terminal). I gave them my credit card information and as soon as they got it - the first question was if she could NOW charge the card. I told her that it wasn't okay and that I wanted to pay in person.
The pizza delivery people called to ask the major intersection, which I gladly gave them and then again at 12:45pm unable to find the address. I had to direct them to a VERY CLEARLY marked building, and wait for them outside so they would know where it was.
The delivery came up to our space and when I took out my credit card to pay, they told me that they had already processed payment - which I told them was unacceptable. Again, NO APOLOGY. Just a matter of fact'ness about the entire ordeal.
The delivery person left and I proceeded to open up all the pizzas to feed my team. Much of the pizza had slid around during delivery, with slices and toppings out of place and folded over slices abound.
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OVERALL, if there was a pizza place that actually had better pizza, I would whole-heartedly stop ordering from them. Unfortunately, Pizza Pizza is like cardboard and Panago does not have sufficiently large enough pizzas to feed my team at a reasonable rate.
--- Severely, doubly disappointed
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