This review is long overdue but...
How is this location still open?
The customer service is absolutely horibble and they never get my order correct. I live in Euclid and while it's very convenient for me to go to this location I decided two weeks ago that I would not return. Why? I'm glad you asked. I enter the establishment and could tell there was a lot of commotion taking place. As I stand in line I could hear an employee yelling and fussing at another employee. This yelling and fussing eventually turns into a full fight. Everyone working stops and runs in an attempt to break it up. Hey, I just want iced coffee not a show. While I'm waiting on my iced coffee one of the employes involved in the fight comes up to the counter and demands her tips. The manager pours them all on the counter and says "count them". The employee says "I don't feel like counting them" and proceeds to just stand there on the phone explaining what just happened and why she was going home.
Unprofessional is an understatement. If this is new management, how was the previous management? I'll pass this location and go to another one.