I was excited to try this place because it had high ratings. Walking in we were greeted by a staff member and I noticed that the place was pretty empty considering it was dinner time. The workers here do not have much energy or very welcoming and I did not see a single smile. One of the workers proceeded to tell us that they were out of katsu, kalua pig, and poke. I was extremely disappointed because those were the three top choices of meat I wanted to try. In the end I got a medium size bowl with chicken wings, puleho steak, brown rice, kimchi Cole slaw and salad.
To start off, the puleho steak was probably the best thing out of my bowl, especially when you eat it with their spicy sauce. The chicken wings were disgusting because 2 out of 3 of my wings had the feathers on it still! I immediately threw it away and just proceeded with my food. My salad came with a choice of either sweet onion or sesame dressing so I sided with sweet onion. The sweet onion sauce had a peculiar color because it looked like pepto bismol medicine. I decided to dip my fork in it to try it and it was WAAAAY too sweet. The whole time I watched the worker put my food into the bowl I felt like I was getting all the leftovers even though they still had two hours till closing.
Overall this place is okay. Their prices are pretty decent and you shouldn't expect much service because it's basically like a fast food place. I'm not sure if I would come back because I've read previous reviews that they always run out of poke and kalua pig by a certain time and those are the two items I want to try most, not to mention their chicken wings had feathers on it still. If you want a good experience, I suggest going during the morning or afternoon when more meat choices are available and you don't get the leftovers.