Been going here since their first location on dean Martin. And sometimes it is so good. Amazing innovative food and cute decor and good service. They are great about allowing me to substitute to fit a vegetarian diet. However it is so inconsistent. Sometimes it amazing but sometimes it's not edible at all. Tonight I ordered delivery and my sandwiches were soaked in oil. Normally it's a nice crispy warm buttered bread. But this was falling apart it was so oily. It's disappointing when you are craving it but feel it's a gamble to order and spend the money if you don't know it's going to amazing or end up in the trash.
Edited to add.
The manger reached out to me and offered a credit. Quick customer service. I have since ordered it 4 more times with a note to to light oil and it's been on point every time. Mention your concerns to them and they will do their best to accommodate