Never had a massage before and for the last two years or so I've been saying that I should...I owed it to myself. So finally, I made an online appointment request and was accommodated within 24hours. I drove up to the location....it was easy to find. The lobby is nice, good seating and a product shelf. They were busy! As soon as I was checked in and registered I was led to the "relaxation" room where I would wait until the massage therapist was ready. The relaxation room is very nice! Very calm....nice place to decompress. Water and tea is available. My appointment was with Paul. He showed up, greeted me and asked if I needed anything before the massage...water, restroom... I read all the reviews about how people felt cheated from the "1hour massage" because of the given 5 minutes before and after the massage to change. It didn't bother me a bit! By the time the massage was over, I was good and done! The massage was great! Way beyond my expectations! So, needless to say, I am writing this after my second visit and I have already prebooked for my third! Ask for Paul! He is awesome!